Question 1

Where are you located?

Accepted Answer

8518 Oak Street in the Riverbend neighborhood of New Orleans.

Click here for our map,(https://www.google.com/maps/place/Southern+Rhoades+General+Store/@29.9628844,-90.0367372,17z/data=!3m1!4b1!4m6!3m5!1s0x8620a7f7cdf6eaa3:0xab74a8ba148ae566!8m2!3d29.9628844!4d-90.0341623!16s%2Fg%2F11q1qdd8g_?entry=ttu) we're located in the 5th block of Oak Street, basically between Breads on Oak and the Maple Leaf.

Question 2

Do you handcraft your own products?

Accepted Answer

YES! All of the Southern Rhoades Apothecary goods are handcrafted. Many ingredients are even homegrown. This isn't just a buy and resell operation - we're putting a lot of love into these health and beauty products.

Question 3

What do you grow in your garden?

Accepted Answer

Herbs, flowers, and citrus! Specifically - roses, lavender, sage, rosemary, basil, dill, oregano, mint, spearmint, thyme, aloe vera, grapefruit, clementine, sweet orange, satsuma, key lime, meyer lemon. (And more that we eat!)

Question 4

Is your cold process soap vegan?

Accepted Answer

YES! All of our soaps are vegan and are palm oil free.

Question 5

What local ingredients do you use?

Accepted Answer

Honey, sugar, beeswax, loofahs, coffee, grain alcohol, water, and more.

Question 6

Is your Palo Santo sustainably sourced?

Accepted Answer

YES! We are USDA certified timber importers and work directly with a family farm in Ecuador.
 
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Question 7

Do you offer wholesale and bulk pricing?

Accepted Answer

Yes!  We do have a wholesale website (https://www.faire.com/brand/b_9qegjhadij)where you can purchase.  We'd love to offer our handmade goods in your retail shop.

Question 8

What is your shipping policy?

Accepted Answer

All Southern Rhoades Apothecary products are made to order and will take time for arrival.  Please allow 5-7 business days for shipment.  Shipping prices are provided at checkout, or estimates  provided via email.  Please contact with special requests including gift wrap or express shipping.

Question 9

What is your return & exchange policy?

Accepted Answer

All sales are final due to the small batch creation using all natural ingredients.  As no preservatives are added, most products have a shelf life of 6+ months unless otherwise noted.  Please contact Southern Rhoades directly with any questions or concerns.

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